Help / Frequently Asked Questions

All subscriptions allow for a one-week trial. When you subscribe with a credit card, your card will not be charged for one week. You are able to cancel anytime prior.

Yes. You can upgrade or downgrade anytime. When upgrading, you’ll receive a partial-month refund. When downgrading you’ll maintain your current plan until the end of the billing period and then begin the downgraded plan at the start of the next billing period. If you have not entered a credit card previously, you must do so to complete the enrollment.

• Select “My Account” (top right of screen)
• Select “Subscriptions“
• Select “Change Your Plan”
• Select the subscription you prefer
• Click “Change your plan”

Always check that the email address you provided is correct. The confirmation email might go into your spam box so please check it, and add linescape.com to your mail client white list.

Basic use of our website is free. There is limited information available to the free, unregistered user. Once you register, more data will become visible. Each level of subscription unveils more data.

Linescape is a provider of sailing schedules for over 150 carriers servicing ports worldwide. You can use our website to search for and plan the movement of your cargo. However, we do NOT execute bookings. After you have researched your plans, you should contact carriers directly or your logistics provider to help you book the movement of your shipment.

Linescape provides a view of the future for all carriers. Our data shows you what a carrier plans to do as far as 90 days forward. If you have a shipment on one of these voyages, you are able to see what port calls a carrier has planned, and we do offer AIS tracking of vessel port calls until a voyage is completed.

All of our paid plans offer you the ability to download data from results pages as a CSV file. You can then send it as an email attachment.

Please use the contact form to report any issues you experience with the website: Contact Us – Linescape

You can cancel your account yourself:

• Go to: “Subscriptions“
• Click: “View” next to the subscription you wish to cancel.
• Then click the button: “Cancel”

When you register or upgrade to an Enterprise subscription, you become the “account holder” and then you can invite any co-workers to join your account. To join, each co-worker registers individually as a free “Basic” user. If their email address ends with the same @domain suffix then while they register for free with a “Basic” account, they will be immediately upgraded to Enterprise. This way, each user has  their individual account and login.

Likewise, if or when you as account holder cancel your subscription, then all your co-workers’ accounts automatically down-grade from Enterprise back to Basic.

Our data comes directly from the carriers and is collected electronically, automatically. It is not manually created nor entered. An overview of our process can be viewed at: Data Consolidation – Linescape

The data available on this website and from our API is refreshed 3 times per day, roughly every 8 hours. Our back-end systems run continuously 24/7 collecting data from carriers. All carriers do not update every day but there is new data from many carriers updated at least every day.

No. We currently offer only estimated schedules and AIS tracking of vessel port calls, along with vessel register data.

When searching for carriers or vessels, start typing at least the first 3 letters of the name. The search will auto populate choices. Please click the name from the drop-down list to ensure it is selected correctly.

Linescape receives its schedule data directly from the carriers. Depending on updates made by the carrier, there is occasionally a slight delay. Our information is updated daily, so check back later and you will see the schedule updated.

No. We host carrier data at no cost to them.

Yes. We have schedule data from over 130 container carriers (including all of the top 40) and from 20 roro carriers. You can view a list of carriers here: Carriers – Linescape

Carriers often share space on the same vessels through alliances or slot charter agreement. Each carrier publishes their schedule for each vessel, independently of the others. However, occasionally those schedules do not match because each carrier updates us at different times or days. It is also possible that one carrier many not promote service to a particular port on a vessel’s voyage plan that is operated by a different carrier.

Yes. We have “gate-in” cutoff times for some carriers at some ports, but not yet all, but we are working on including more in the future.

Yes and No. We do not yet have overland segments on the website or API, but we can add inland rail or barge to a data feed, although we are working on including them here in the future.

Yes. All arrival/departure dates and times are always in local time. However, timestamps are on server time (CST).

The API provides a mechanism for Linescape customers to access the Linescape schedule data. Customers can use the API to make use of the schedule data within their own software applications.

Each call or “request” counts as one call, even when the “response” returns multiple results, or no results at all.

Yes, you can review the reference document at: API Documentation

Instructions on how to use Postman to test out our API can be found at: API Documentation

Reasons why you might get a 403 would be:

1. you are not including the API key in the request.
2. you are using an incorrect or disabled key.
3. you are calling a non-existent or misspelled end-point.
4. There may be a temporary network issue preventing your connection.

Port calls are available for dates up to 90 days from the day the request is made. There is no specific limit on what end date can be specified but results will only be returned for dates up to +90 days. To return all available results, just omit the end date parameter.

There is currently no fixed maximum although the request URL cannot exceed 10240 characters in length. Additionally, requests specifying very large numbers of ports are likely to be timed-out.

Our data feeds are delivered as CSV files, which you can download from our FTP server or we can push to your sFTP server. We can also make CSV files available to download by HTTP.

We cover all trade lanes world-wide.

Yes. As carriers update their schedules, the ETD or ETA may change accordingly. Also, changes in port calls, vessel names or voyage numbers may occur at any time.

Yes. A vessel’s ETA or ETD at any port can change at any time. However, after a vessel departs the “start port” of a voyage, carrier updates may cease before the voyage completes. Furthermore, we can add actual ATD and ATA dates from AIS, so you can see delays in port calls as they occur.

Yes, we can deliver both estimates and actuals (from AIS). If you subscribe to Premium or Professional, you will be able to see actual ATD and ATA in the Latest Port Calls box after searching a vessel from the Vessels tab.

For a data feed of vessel register information, you may choose from data fields listed on this page: Bulk Data Formats – Linescape