Help / Frequently Asked Questions

• Can I do a trial of the website subscriptions?
• Can I upgrade/downgrade my account?
• Why didn’t I receive a confirmation email after registration...
• Why is some of the information I’m seeing blurry?
• How can I book my container shipment/vessel?
• How do I track my shipment or vessel?
• Can I get website data sent by email?
• How do I report continued issues with the website?
• How do I cancel my account?
• How do I add other users to an Enterprise account?

• Where do you get your data?
• How often do you update your data?
• Do you offer rates as well as schedules?
• Why can’t I find a specific carrier or vessel?
• Why do some Linescape schedules not match the schedules on a...
• Do carriers have to pay to have their schedules in your syst...
• Do you cover deep-sea, short-sea, feeder and roro carriers?
• Why do duplicate schedules of the same vessel but from diffe...
• Do you have cargo and document cut-off times?
• Do you have inland origins/destinations?

• How would I use your API?
• How are API calls charged?
• Do you have detailed documentation explaining how to call AP...
• Why do I sometimes get a 403 Error?
• How do I use Postman to test the API?
• What is the latest end date that can send in each call?
• What is the maximum number of origin and destination ports t...

• How do you deliver bulk data feeds?
• What trade lanes do you cover?
• If the ETD or ETA changes will it be updated and sent?
• Does an ETA/ETD get updated in case a vessel is delayed?
• Would it be possible to receive ATD and ATA?
• Which vessel register data do you have?